Thank you for choosing our store and product! Your satisfaction is very important to us, and our primary goal is to provide exceptional support to ensure a smooth experience with our product. This Support Policy outlines the terms and conditions of the support we offer:
Support Period
We provide product support for a duration of 6 months from the date of purchase. After this period, support will no longer be available unless renewed.
Support Channels
Our support team is available through the “Get Support” form located in your My Account Dashboard. If you need assistance, please submit your request through this form.
Support Services
We offer support services for technical issues and bug fixes related to our product. This includes:
- Troubleshooting product functionality
- Resolving errors or bugs
- Assisting with general technical problems
Exclusions from Support
The following services are not covered under this support policy:
- Installation: Installation support is not included. If needed, we can offer installation assistance for an additional fee.
- Customization: We do not provide support for customizations. However, we offer customization services at a minimal cost upon request.
- Hosting/Server Issues: Problems related to hosting environments or server configurations are not covered.
- Third-party Products: Issues caused by third-party plugins, themes, or modifications to our product code are not supported.
Response Time
We aim to respond to support requests within 24–48 hours. However, during high-volume periods, response times may be longer.
Eligibility for Support
To receive support, you must:
- Provide a valid purchase code
- Include a clear and complete description of the issue
- Note: If the product code has been modified, support may not be available.
Support Renewal
Once the initial support period ends, you can renew support by paying the applicable fee. Please contact us for pricing and extension details.
We hope this Support Policy answers your questions. If you need further assistance, feel free to reach out to us at any time.
CTweb reserves the right to modify this Support Policy at any time without prior notice. We encourage you to review it regularly to stay informed about any updates.